Store Policy
Customer Care
At HearthLoom, we want every part of shopping with us to feel easy and reassuring. If something isn't quite right, our Customer Service team is only a message away and always happy to help.
Reach out to us for questions about orders, products, care instructions or anything else, we're here Monday to Friday and always aim to reply within one business day.
Privacy & Safety
Your privacy matters to us. We only use your personal information to process orders, deliver your purchases and keep you updated, and we never sell your data to third parties. Payments are handled securely through trusted, encrypted providers.
If you have any questions about how your information is used, or would like it updated or removed, just get in touch with our team, we're always happy to help.
Wholesale Inquiries
Are you a boutique, interior stylist or retailer? We'd love to bring HearthLoom's furniture and décor to your shelves. We offer flexible order sizes and competitive rates for trade partners across Europe.
Get in touch with our wholesale team to receive our catalogue, pricing and minimum order details, we'd love to hear about your store.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments